Qalbagy by ElectroPotent Infotech
Welcome to the QALBAGY Help Center. Find answers to the most common questions related to orders, shipping, returns, and product usage.
1. Orders & Payments
Q. How do I place an order?
- Simply browse products, add them to cart, and proceed to checkout
- Enter your shipping details and complete payment
Q. What payment methods are accepted?
- We accept UPI, Debit/Credit Cards, and other secure online payment methods
Q. Can I cancel my order?
- Orders can be canceled only before dispatch
- Once shipped, cancellation is not possible
2. Shipping & Delivery
Q. How long does delivery take?
- Orders are usually delivered within 3–7 working days
- Delivery time may vary based on location
Q. How can I track my order?
- Tracking details will be shared via email/SMS after dispatch
- You can also use the Track Order page
Q. What if my order is delayed?
- Delays can happen due to courier or external factors
- Such delays do not qualify for cancellation or refund
3. Returns & Refunds
Q. When can I request a return or replacement?
- Only if the product is:
- Damaged during transit
- Has a manufacturing defect
- Request must be raised within 48 hours of delivery
Q. Can I return a used product?
No. Used, powered, or modified products are not eligible
Q. How long does refund take?
- Refunds are processed within 3–7 working days after approval
4. Product Usage (Important)
Q. Are your products beginner-friendly?
- Most products are technical in nature and require basic knowledge
Q. What if the product doesn’t work with my setup? Compatibility issues are not eligible for return or refund
Q. Can I solder or modify the product? No. Any soldering or modification will void return/replacement eligibility
5. Delivery Issues
Q. What if I receive a damaged or wrong product?
- Contact us within 48 hours with proper proof (images/video)
Q. What happens if I miss the delivery?
- Courier will reattempt delivery
- If order is returned (RTO), re-shipping charges will apply
6. Account & Support
Q. I entered wrong address. What should I do?
- Contact us immediately before dispatch
- Changes may not be possible after shipping
Q. How can I contact support?
- Email: support@qalbagy.in
- Phone: +91 8080919227
Important Note
- Please read all product specifications carefully before ordering
- By placing an order, you agree to all policies of QALBAGY