Qalbagy by ElectroPotent Infotech
This Shipping & Delivery Policy outlines the terms related to order processing, shipping, and delivery for all purchases made from Qalbagy.
1. Order Processing
- All orders are processed after successful payment confirmation
- Orders are usually processed within 1–2 working days
- Orders placed on weekends or holidays will be processed on the next working day
2. Shipping Methods
- Orders are shipped through trusted courier partners
- Shipping method is selected based on:
- Delivery location
- Package size and weight
- We reserve the right to change the courier partner without prior notice
3. Delivery Time
- Estimated delivery time: 3–7 working days
- Remote or rural areas may take longer depending on courier service availability
- Delivery timelines are approximate and not guaranteed
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout
- Any additional charges such as:
- Taxes
- Duties
- Handling fees
Are to be borne by the customer
5. Order Tracking
- Once shipped, tracking details will be shared via:
- Email or SMS
- Customers are responsible for tracking their shipment status
6. Risk & Ownership
- Ownership and risk of the product transfer to the customer once the order is handed over to the courier
- Qalbagy is not responsible for:
- Delivery delays
- Lost shipments
- Damages during transit
- Customers must raise claims directly with the courier service where required
7. Incorrect Address
- Customers must provide accurate shipping details
- Orders with incorrect or incomplete address may:
- Get delayed
- Be returned
- Additional shipping charges may apply for re-dispatch
8. Delivery Issues
In case of:
- Damaged package
- Missing items
- Wrong product delivered
Customer must:
- Inform us within 48 hours of delivery
- Provide proper proof (photos/videos)
9. Failed Delivery Attempts
- Courier may attempt delivery multiple times
- If delivery fails due to customer unavailability:
- Order may be returned
- Re-shipping charges will apply
10. Delays Beyond Control
- Delays caused due to:
- Natural disasters
- Strikes
- Government restrictions
- Courier issues
Are beyond our control, and Qalbagy will not be held liable
Important Note
- By placing an order, you agree to all shipping terms mentioned above
- We recommend customers to:
- Double-check address
- Track orders regularly.