1. Shipping Locations
We offer shipping services within India, depending on the availability of courier services in your region.
Shipping rates and delivery timelines may vary based on your location and the delivery method chosen.
2. Shipping Methods
We use reliable courier services to ensure timely and safe delivery of your orders. Shipping options may include: • Standard Shipping
• Express Shipping
• International Shipping (if applicable)
Customers can select their preferred shipping method at checkout.
3. Delivery Timelines
• Standard Shipping: Typically, orders are processed within 7 business days, and delivery is within 7 to 12 business days depending on your location.
• Express Shipping: Processed within 3 business days, with delivery typically within 2 to 5 business days.
Please note that the delivery timelines are estimates and may vary due to factors such as weather conditions, customs clearance, or delays by the shipping carrier.
4. Order Processing Time
Orders are processed within 2 business days of receiving payment confirmation.
If products are in stock, customers will be notified of the delivery timeline.
Orders placed after [cut-off time] or during weekends/holidays will be processed on the next business day.
Customers will receive an email notification with a tracking number once the order has been shipped. Delivery timelines will also be provided in this email.
5. Shipping Charges
Shipping charges will be calculated at checkout based on the shipping method selected and the destination.
Any additional taxes, duties, or customs fees for international shipments are the responsibility of the customer.
6. Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email.
You can track your shipment using the link provided in the email or directly on the courier’s website.
7. Delayed or Lost Shipments
While we strive to meet our delivery timelines, delays may occur due to circumstances beyond our control, such as:
• Severe weather conditions
• Customs clearance delays (for international shipments)
• Carrier-related issues
If your order is delayed, we will do our best to inform you and provide an updated delivery timeline.
For lost shipments, please contact us immediately, and we will work with the carrier to resolve the issue.
8. Shipping Address
It is the customer’s responsibility to provide an accurate and complete shipping address.
We are not responsible for delays or missed deliveries due to incorrect or incomplete shipping information provided by the customer.
9. Damaged or Defective Products
Upon receiving your order, please inspect the package for any visible signs of damage.
If you receive damaged or defective products, please contact us within the same day of delivery to arrange for a replacement or refund, as per our Return and Refund Policy.
10. International Shipping Policy (if applicable)
For international orders, customers are responsible for ensuring that the products comply with the import regulations of their country.
Any additional customs duties, taxes, or fees levied on international shipments are the responsibility of the customer.
Delivery timelines for international shipments may vary due to customs processing, and Electro Potent InfoTech is not responsible for any delays caused by the customs clearance process.